General
The purpose of these Terms and Conditions is to set out the terms and conditions upon which Audrey & Alfie will supply its products.
By accessing or browsing this website, and/or purchasing our products, you are agreeing to be bound by these Terms and Conditions. Audrey & Alfie reserves its right to modify these Terms and Conditions from time to time without notice. We recommend that you read these Terms and Conditions carefully each time that you visit this website, either to browse or purchase our products.
In these Terms and Conditions, terms such as “our”, “us” and “we” refer specifically to Audrey & Alfie. Terms such as “you” and “your” refer to you, the customer, or visitor to our website.
These Terms and Conditions are governed by the laws of the State of Victoria and you understand that you are submitting to the exclusive jurisdiction of the Courts and Tribunals of the State of Victoria. In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, the remaining provisions of these Terms and Conditions will remain in full force and effect.
Scope of Service
Currently, Audrey & Alfie’s sole method of trade is online on this website.
Our primary method of communicating with you is via the email address that you provide us. We ask that you ensure that you provide us with your correct email address as Audrey & Alfie will not be held responsible for any missed email communications as a result of an incorrect email address.
Currently, Audrey & Alfie will only deliver to the greater Melbourne area. We hope to broaden our geographical area over time.
Product Safety
We do not warrant that the nature or quality of our products will meet your needs or expectations or those of your child. Our recommended ‘age suitability’ is provided as a guide only.
Our products may contain allergens such as milk, wheat, gluten, eggs, peanuts, almonds, brazil nuts, cashews, hazelnuts, macadamias, pecans, pine nuts, pistachios, walnuts, sesame, crustacean, molluscs, fish, oats, rye, barley, soy and lupin. We accept no liability whatsoever for any allergic reactions to these ingredients.
As our products are hand-made, the texture may vary. Please check that the texture and product is suitable and appropriate for your child’s requirements. To reduce the risk of choking, please always check that the product is suitable for your child before serving, and supervise your child at all times while eating.
Please also take care when handling hot food. Whilst our packaging provide heating instructions, these are intended as a guide only, as heating times will vary. You should always ensure the heating temperatures are appropriate for your child and always test the temperature of the food before serving.
Prices
Our prices are listed in Australian dollars and are inclusive of GST.
Delivery fees are separate and additional for each order (for orders over $150.00, there are no delivery fees).
Our prices are as listed on our website. We reserve the right to alter the price of our products at any time without notice. This will not affect any confirmed orders.
If you have an active subscription with us, we will provide you with 30 days’ notice of any price increases in order to provide you with reasonable time to modify or cancel your subscription.
Orders
You agree to provide us with current, complete and correct delivery address and contact details so that we can fulfil your order and if necessary, contact you. If you have provided us with an incorrect address, we accept no liability for any deliveries to that address.
Please ensure that you order the correct product and quantity as once an order has been confirmed, it cannot be changed or cancelled.
Please note that we are unable to combine multiple and separate orders.
You acknowledge that acceptance of an order by us will not imply that we will accept any future orders in part or in full, or that we will be able to continue to supply any of our products.
We reserve the right to modify, add, suspend or discontinue any of our products at any time without notice. We will not be liable to you for any additions, modifications, suspensions or cancellations. We also reserve the right to limit the sales or quantities of our products to any person or to a geographic area.
We also reserve the right to modify or reformulate our products at any time without notice, which may result in a change to the ingredients, or a change to the taste or texture of our products.
We will use our best endeavour to ensure that your order is delivered to you within a reasonable time. We will not be liable for any loss or damage caused by a delay by a courier or deliver service provider, and you will not be entitled to refuse the delivery by reason of that delay.
Delivery
Our delivery fee for the greater Melbourne area is $15.99. For orders over $150.00, there are no delivery fees.
Where orders are placed before 10:00 am, we will use our reasonable endeavours to deliver your order on the next business day, however this cannot be guaranteed.
When placing an order, you have the option of allocating your preferred delivery date. Whilst we will make every effort to ensure that your request is met, we cannot guarantee that your order will be delivered at your preferred date.
We may need to change delivery dates from time to time and will notify you as soon as reasonably possible if your delivery date changes for any reason.
Whilst we will aim to deliver your order in one delivery, if a product is out of stock, then this may be delivered to you separately once the product is back in stock.
An order will be entirely at your risk from the time that it is delivered to you. This means that you will be responsible for the storage, handling, quality and safety, and spoilage of the products and we accept no liability.
If you are not at home at the time of delivery, we will make all reasonable efforts to leave the order in a safe, sheltered and cool spot however, this cannot be guaranteed. If you are unlikely to be at home at the time of delivery, we recommend that at the time of placing your order, you nominate a suitable spot, preferably a cool, sheltered and safe spot at your premises for us to deliver your order. We will accept no responsibility if the order is spoilt or stolen.
If you have provided us with an incorrect delivery address, this may result in a delayed delivery, a lost order or your return of your order to our warehouse. We will not be liable for any loss or damage arising from the provision of an incorrect delivery address to us.
If you have an active subscription, any changes or amendments to your address will need to be made by no later than 5 business days before your scheduled order charge.
Returns and Cancellations
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If we have sent you the wrong items, or if the items are damaged or spoilt, please contact us as soon as possible. We will require that you send us a photo of the incorrect, damaged or spoilt products by email to hello@audreyandalfie.com.au.
We may also require you to return the products and will provide you with the means to do so at no cost to you. We may also provide you with an alternate remedy.
We will otherwise not accept a return for a change of mind or if you have ordered the wrong products.
Notices
All notices to Audrey & Alfie must be by email to hello@audreyandalfie.com.au.
Gift Cards
Gift cards will be deemed to have been sold to you at the time of payment and will be issued to you by email.
Our gift cards will be valid for 3 years from the time of purchase and cannot be copied or reproduced. Once the balance on a gift card has been spent, the gift card cannot be reused.
We reserve the right to exclude the use of gift cards on specific products.
If you require an extension to the gift card expiry date, a request must be made to us at hello@audreyandalfie.com.au at least 5 business days prior to the expiry date. Requests for an extension of an expiry date are solely at our discretion, and we may limit or confine the extension of the gift card to specific products.
We will not extend gift cards once they have expired.
Disclaimers
The information contained on our website may contain technical inaccuracies or typographical errors. All liability howsoever arising from inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
The images of our products as displayed on our website, including size, shape, contents and appearance are intended to provide you with a guide only. As our products are handmade, there will be variations in our products.
Audrey & Alfie makes no representations about any therapeutic benefit of its products, or the suitability of a product for a particular purpose or use. Whilst we have taken all reasonable steps to ensure the currency and accuracy of the information about our products, any advice is of a general nature only and we recommend that you seek independent professional advice from a suitably qualified health practitioner.
You acknowledge that no employee, director or officer of Audrey & Alfie has any right to make any representation, warranty or promise in relation to the suitability of its products for any purpose.
You otherwise agree to take the products at its your own risk as to their sufficiency and fitness for any purpose.
You agree that Audrey & Alfie is not legally responsible for any loss or damage that you might suffer, including any delay in delivery, a fault or defect in the products, and you agree that it is your responsibility to ensure that our products will meet your needs or expectations or those of your child.
You also acknowledge that Audrey & Alfie is not responsible for any non-compliance with any safety standard or regulation whatsoever, and that Audrey & Alfie is not liable for any claim, damage or demand resulting from such non-compliance.
Subscriptions
A subscription for a recurring and periodic supply of our products can be started through this website. The subscription will continue until such time as when it is cancelled either by us or by you.
You will be required to provide a credit card, which will be charged at each recurring period.
You can cancel your subscription at any time before the cut-off period, which is 5 business days prior to a scheduled charge and dispatch of your order. You will not be charged for any cancellation before the cut-off period. If you cancel your subscription after the cut-off time, this will result in you being charged in full.
To cancel your subscription, please notify us by emailing at hello@audreyandalfie.com.au.
If you cancel your subscription, you can re-subscribe with us at any time. Where your subscription has been cancelled by us, we reserve the right not to renew your subscription. This is at our absolute discretion and we will not be obliged to provide a reason for our refusal.
Your Personal Information
We will keep personal information that you provide to us, including your name, address, telephone numbers and email confidential and on a secure server. We collect your personal information for the primary purpose of providing our products to you, and marketing our products to you, including sending you information about offers and promotions.
If you do not wish to receive marketing information, please email us at hello@audreyandalfie.com.au.
Your personal information will not be released to third parties other than couriers or delivery service providers. We may however be required by law or by a Court to disclose your personal information, or to enforce these Terms and Conditions. We will otherwise not rent or sell your personal information to any third party without your permission.
Our website will store the following personal data on the Shopify server:
- Contact Information: name, email, contact number;
- Location: address, IP address, and geolocation; and
- Device Information and information relating to purchases.
We may also use other Shopify payment apps like Shop and Propel Subscription.
For further information about how Shopify uses, stores and discloses users’ personal information, please visit: www.shopify.com/legal/privacy/app-users and www.shopify.com/legal/terms.
Intellectual Property
Our website contains intellectual property that is either owned by us or is licensed to us. Examples of intellectual property includes designs, graphics, textual material, publications, recipes, resources, pictures and photographs.
Our products also contain intellectual property that is owned by us, including designs, graphics, pictures and textual material.
Our intellectual property is protected by Copyright law. You are not permitted to use, reproduce or adapt any of our intellectual property for any purpose whatsoever without our express permission.